Service · Support
Your inbox is twelve questions in a trench coat
Pull up last month's support tickets: most are the same twelve questions wearing different subject lines — hours, pricing, password resets, “where's my order.” The honest pitch: I build support that takes the repetitive 80% so your team keeps the 20% that actually needs a human brain.
How the tiers work
TIER 1The answer machine
Handles the twelve instantly — at 3 a.m., on holidays, mid-lunch-rush — with answers grounded in your actual docs.
TIER 2Specialist agents
Billing, technical, and account questions go to agents that check real data first. "Where’s my order" gets an order number.
TIER 3Actual humans
Anything weird, angry, or genuinely interesting lands with your team, full conversation history attached.
LEDGERAnalytics on all of it
What got asked, what got solved, and exactly where the AI handed off to a human. You see the numbers.
Numbers you can point at
- 24/7 coverage without paying anyone to be awake at 3 a.m.
- First response in seconds, not “1–2 business days.”
- Answers from your documentation — your policies, your prices, your words.
- Escalation rates you can watch — the bot/human split, measured instead of guessed.